At Hook India, we are committed to providing high-quality digital marketing, creative, and strategic services to our clients. Customer satisfaction is extremely important to us, and we make every effort to deliver services that meet professional standards and client expectations.
This Refund Policy outlines the terms and conditions under which refunds, cancellations, or service adjustments may be considered. By purchasing any service or engaging with our team through our website or other communication channels, you agree to the terms mentioned in this policy.
Because our services involve professional expertise, time, research, and creative work, refunds are handled carefully and in accordance with the stage of service delivery.
Service Nature
Hook India primarily provides digital services such as marketing strategies, creative campaigns, consulting, content development, and other online solutions. These services are customized and often involve planning, research, creative work, and dedicated resources.
Due to the nature of digital and service-based work, once a project has been initiated or work has begun, it may not always be possible to provide a full refund. Our team invests time and effort in planning and executing services, which makes partial or conditional refunds more appropriate in some situations.
Eligibility for Refund
Refund requests may be considered in the following situations:
The purchased service has not yet been started by our team
A duplicate or accidental payment has been made
The service cannot be delivered due to unforeseen technical limitations
There was a billing error during the payment process
To be eligible for consideration, refund requests must be submitted within 3–5 days from the date of payment. Requests submitted after this period may not qualify for a refund.
All refund requests will be reviewed by our team before a final decision is made.
Non-Refundable Services
Certain situations are not eligible for refunds. These include:
Services where the project has already been started or partially completed
Completed projects or delivered work
Cancellation requests made after significant work has already been carried out
Delays caused due to lack of communication, approvals, or materials from the client
Dissatisfaction based on personal preference after the service has been delivered
Digital marketing strategies, creative design work, consultations, and campaign planning require time and expertise. Therefore, once the work has progressed, refunds may not be possible.
Project Cancellation
Clients may request cancellation of services before the project work begins. If the project has not yet started, a full or partial refund may be processed depending on the situation.
If the project has already begun, cancellation may still be possible; however, the refund amount will depend on the amount of work completed and the resources already allocated to the project.
In some cases, administrative or service charges may be deducted before processing any refund.
Refund Processing
If a refund request is reviewed and approved by our team, the refund will be processed according to the following guidelines:
Refunds are typically processed within 7–10 business days
The refund will be issued through the original payment method used during the transaction whenever possible
Processing time may vary depending on the bank, payment gateway, or financial institution involved
Once the refund has been processed on our end, the final timeline for receiving the amount will depend on the payment provider.
Service Modifications
In certain situations, instead of issuing a refund, Hook India may offer alternative solutions such as:
Adjusting or modifying the service scope
Offering additional service support
Providing partial credit toward future services
These options are offered to ensure that clients receive value while maintaining fairness in service delivery.
Changes to This Policy
Hook India reserves the right to modify or update this Refund Policy at any time without prior notice. Any updates or changes will be reflected on this page along with the revised effective date.
Your continued use of our services after such updates indicates that you accept the updated terms of the policy.
Contact Information
If you have any questions regarding this Refund Policy or need assistance with a refund request, please feel free to contact us. Our support team will review your request and respond as soon as possible.
Hook India
New Delhi, India
Phone: +91 8383983266
Tel: +91 8860153324
Email: info@hookindia.in
You can reach out to us through phone or email for any queries related to payments, refunds, or service issues, and our team will be happy to assist you.